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Can I return an item? 
Haven America reserves the right to determine whether we will grant a refund or an exchange on an order. Our products are all handmade by our crafstmen, one at a time and every piece is unique and made to order. Here is our basic criteria for granting a refund or exchange:

We will refund or exchange an item if:
- the item arrived broken or damaged beyond simple repair
- the item is lost in transit or never arrived 
- the item arrived in the wrong color, size, etc.

We do not refund Custom Orders because they are not resaleable. A Custom Order is an item that has unique features that only you requested. Some examples of Custom Orders are:
- A item with your name or special lettering printed on it
- an item in a color not shown on this web site
- an item in a size that is not shown on this site
- an order that was listed as a "Custom Order" on our site.

We realize that every situation is unique. Please contact us and we'll see if we can help you out. 

Haven America reserves the right to charge a re-stocking fee on any returned item.