Last updated on Feb 21, 2025
Processing Time
Our typical production time for most items is 7-10 business days before shipping. Custom orders can take from 15 to 20 business days depending on the complexity of the piece.
Shipping Time
- North American orders 2 to 6 business days
- International orders 10 to 15 business days
- We'll do our best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping carrier. Delays can occur for many reasons; weather, holidays, natural disasters. Please reach out if you need your order by a specific date, even if you think there is enough time, we want to make sure we reach your expectation.Â
Customs and Import TaxesÂ
Buyers are responsible for any customs, import, and/or VAT taxes that may apply. We not responsible for delays due to customs issues when your item arrives in the country. Including your phone number on the order helps customs in your country contact you. We will add it to your shipping label to assist you.
Payment OptionsÂ
We accept all major credit cards through Shop Pay. When making your purchase, you will be taken to our 1 page check-out for processing. Simply click on the button that allows you to pay with your credit card. If you cannot find it please contact us we are more than willing to help you.
Buyers are responsible for any customs, import, and/or VAT taxes that may apply. We not responsible for delays due to customs issues when your item arrives in the country. Including your phone number on the order helps customs in your country contact you. We will add it to your shipping label to assist you.
Payment OptionsÂ
We accept all major credit cards through Shop Pay. When making your purchase, you will be taken to our 1 page check-out for processing. Simply click on the button that allows you to pay with your credit card. If you cannot find it please contact us we are more than willing to help you.
We also take phone orders with a major credit card. Simply give us a call or send us an email and tell us which item(s) you would like and we will take it from there. Email is the best way to contact us, office@HavenAmerica.com
Returns and Exchanges
Please contact us immediately if you have any problems with your order.
We gladly accept exchanges on items that are the same size and color as the ones shown here in our shop image. To do so you must:
- Contact us by email (office@HavenAmerica.com) within 3 days of delivery
- Ship item(s) back within 7 days of delivery
- We don't accept returns or cancellations
We do not accept returns or exchanges on Custom Orders. Custom Orders are items that have unique features that were requested by you and cannot be re-sold.
The following items can't be returned or exchanged unless they arrive damaged or defective:
- Personalized orders, or orders that have custom lettering
- Items painted in colors other than colors shown in listing photo
- Items that are in a size different from the size in the listing photo
- Or if you have added an outdoor finish, Coastal Core
Received a Damaged Item
Items are the responsibility of USPS or FedEx once we drop them off. Please keep in mind that the USPS only insures Priority Mail items up to $50 USD. UPS orders are NOT insured. You must purchase full value insurance to fully cover your order. Transit times and damage after the items have left our studio are the responsibility of the shipping company, we will file a claim for damages.
If you receive a damaged item YOU MUST-- Keep all packaging, take photos, send photos in an email to us at office@havenamerica.com. Please send a photo of:
1. OUTSIDE of the entire box
2. BROKEN ITEM, one of whole item, one detail, both sidesÂ
3. PACKING MATERIAL used in shipping
Your photos and description of damage will be used to file a claim with the shipper.
1. OUTSIDE of the entire box
2. BROKEN ITEM, one of whole item, one detail, both sidesÂ
3. PACKING MATERIAL used in shipping
Your photos and description of damage will be used to file a claim with the shipper.
Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Returns are not accepted with our written approval from our company. Unauthorized returns will not be refunded. Reshipment of order will incur a shipment fee regardless of the reason the item was send back to us. We will invoice you for your reshipment fee.
Privacy Policy
We will only use your shipping/billing address or contact information
- To communicate with you about your order
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
-We do not offer your information to anyone else. All information is used only for our company use. If you would like to unsubscribe just send us an email and we are happy to update your account.
Custom and Personalized Orders
We are happy to work with you on a variation of something we currently offer or a new idea you my have. Please email us at office@havenamerica.com if you have a request.
Wholesale
We offer items at wholesale to qualified merchants that can provide their retail business credentials and if we feel your store is a good match for our products. For inquiries, please email us at office@havenamerica.com and let us know the basics about your store. Please include your website and photos of your store. We will then reach out to you with more details. Or, just click on the link at the top of our homepage that says WHOLESALE and apply for a wholesale account.