Need to get in touch with us, email is best: office@HavenAmerica.com
Can you make custom pieces? YES! We at Haven America LOVE to make custom pieces for clients. If you have an item in mind, please send us an email containing the concept, size, reference photos, and color preference. We'll respond within 24-48 hours.
What is the current processing time? Our current processing time is 10-15 business days. If an order is placed over the weekend, the first processing day will begin on Monday.
How long does my order take to ship? Once the order is marked shipped, it will arrive within 2-3 business days in the USA. If shipping internationally, it may take up to 6-14 business days in transit to your country.
How will my order ship? Haven America typically ships via USPS Priority Mail or UPS Ground. We reserve the right to ship larger items and orders via UPS Ground.
Can I order an item in a different color? Yes, of course! Most items have a pull-down menu allowing you to select a different color. If a color is not shown in the listing, simply add a note when checking out with your color of choice for the item(s). If your item has multiple colors, simply add a note as well, or feel free to send us an email about color changes.
Can I have a custom color mixed? Yes, we can do custom coloring upon request. Please email us if you want custom colors that are not shown on the color pallet. There will be a $15 up-charge for custom colors.
Can an item be made larger? Yes, of course! Please email us a link to the larger item you would like and the size you would like.
Can an item be made smaller? Most items are made in the smallest size possible. If they were to be made smaller, details on the piece would become lost or be susceptible to breakage while in transit. If the item is currently large, send us an email with the item and the preferred size, and we can let you know if it is possible.
Can I return an item? We realize that every situation is unique. Please get in touch with us, and we'll see if we can help.
Do I need to register to make a purchase? No, you can select the item(s) you want and proceed to check out.
What forms of payment do you accept? All major credit cards are accepted and processed through Shopify.
Does my order come with hardware? No. We carve keyholes in the back of all our items for quick and easy hanging. Since there are many methods for hanging and anchoring to various types of walls, we do not wish to damage your wall with inappropriate hardware.